You may cancel a booking but it should be done 24 hours before the scheduled time and date without penalty.
But ACS will charge a penalty fee of 1 hour should you decide to cancel / reschedule 24 hours or less, from booking time and date, after booking has been confirmed .

Yes , please allow us 3 days to arrange house cleaning service for you.

Our cleaner are from INDONESIA . Rest assured that we do a thorough check with their legal work status before we deploy them on a job.

Yes, do ensure you have the cleaning equipment such as brooms, mops, rags, scrub, pails, ladder/stool and vacuum cleaners as well as sufficient quantities of cleaning solutions.

In the beginning, we do advise our clients to be present to supervise and orientate the cleaners. Subsequently, it is up to our clients’ decision whether or not to leave their keys with the helper. However, if you are unable to be at home, kindly contact us +60168930293 to advise the entry instructions. For example: where our service crews can locate the key and even provide them with any special instructions regarding the cleaning.